Review Account Issues and Logs

Open Issues first when you know the symptom but not its source. Open Logs first when you already have a time window, Website, or operation identifier.

Establish the boundary

1. Set the shortest time range that includes the failure.
2. Filter to the affected Website when one is known.
3. Compare the first error with earlier warnings; later errors are often consequences.
4. Check whether the same signature appears across multiple Websites.
5. Open the owning product area before taking corrective action.

An Issue is a durable item that can be investigated and resolved. A log entry is evidence from an event. Closing an Issue does not remove the underlying logs, and a quiet log stream does not prove the Issue is resolved.

If the boundary remains unclear, contact support with the filter values, timestamps, and exact signature.